Policy, Grading & Shipping Info

SHIPPING:

Combine items to save on Shipping: If you ordered multiple items that can be packed together, you may receive credit towards your next surfNhula order. Multiple orders paid by postal money order, cashier/bank check or personal check is entitled. Multiple orders paid by PAYPAL will not receive this credit. Please note your credit amount in the 'Special Instructions' Order Page at checkout. Or, you may also request a SNH shipping refund check. Credits are determined by SNH.

We ship Tuesdays & Fridays except surfboards which ship Wednesdays or Fridays.

SURFBOARD SHIPPING:

Within the US will be shipped by Delta Air Cargo, Hawaiian Air or other carrier. Cost to pack and ship per surfboard is will be listed in the description and is based on shipping to a major airport serviced by Delta or Hawaiian.

Hawaii: To pack and ship interisland cost aproximately $120 per surfboard shipped by Hawaiian Air freight or other carrier. We will adjust cost following your order or you can ask us before placing your order. International: Shipping cost depends on your location and size of surfboard. Email us the location of a major airport nearest you.

Boards are packed with bubble wrap and a surfboard box. We buy packaging and boxes specific to surfboards. Additional bubble wrap can be requested at an additional $35 per wrap used.

Surfboards are usually shipped on the Wednesday or Friday following receipt of cleared funds.

INSURANCE:

All U.S.P.S. items are shipped insured. Some inexpensive first class mail may not be insured in order to save customer money. However, if you prefer to insure or not to insure, let us know after you have placed your order and we will contact you with your adjusted shipping cost. Keep in mind, we will not be responsible and will offer no compensation for uninsured items that are lost or damaged.

It is customer's responsibility to file and follow up on any claims for lost or damaged items with the shipping company, USPS, UPS, Fed Ex, DHL, Delta, Hawaiian or any other. We do not guarantee shipments ever.

SHIPPING METHODS:

All items (except for anything that's too large like a surfboard) are shipped U.S.P.S. Priority w/insurance & delivery confirmation-in some cases. If you prefer another method, let us know how you want shipping and if it's available here, we'll do our best to accommodate you.

SHIPPING COSTS:

Shipping costs are based on our best estimate of the actual weight after being packed using suitable packaging material such as bubble wrap, foam peanuts, cardboard boxes, mailing tube or envelope.

BOOK RATE/MEDIA MAIL:

We typically send all items by U.S.P.S. priority & insured. Book rate/Media mail cost slightly lower than Priority Mail. However, book-rate /media mail isn't that much less than priority and can take 4-8 weeks, sometimes longer (That's why we encourage priority mail which usually takes less than a week). If you choose book rate, we ask you to please be extra patient while waiting for your package.

PAYMENT METHODS-U.S. & INTERNATIONAL:

Postal Money Order & International Postal Money Orders preferred.
Money/ Wire Transfer by Western Union MAKE PAYABLE TO: Victoria Leo. Payout Location: FoodLand Pukalani #24, 55 Pukalani Street, Pukalani Hawaii, 96768
US Bank or Cashiers Check
Personal Checks: U.S. Only- Will take up to 10 working days to clear and packages will not be sent before check clears.
Credit Cards: We accept credit card payments through PAYPAL. Multiple purchases paid by Paypal will not receive shipping credit.
Make payments Payable to: Surf N Hula, P.O. Box 812 Haiku, Hawaii 96708-0812

GRADING:

We realize different things have different methods of grading. For example; surfboards often grade on a 1 to 10 scale. Coins grade: uncirculated, mint, very good etc. We are not experts in all fields of collectibles, so we've applied one system to grade most items. This system we are using can become obsolete as we become more informed about our items. For now, here's how grading will work.

MINT-perfect, flawless.
N.MINT-near perfect
V.GOOD-still very nice but has some flaws and possible need of minor repair.
GOOD-displayable but needs some repair and/or has repairs
POOR-condition may be poor, but item could be very rare

GRADING FOR POSTERS & OTHER PAPER

Mint - Near perfect, like just came off the press, no blemishes or defects.
Near Mint (NM)- Less than Mint and better than Excellent
Excellent (EX)- Bright and clean, few pinholes, minor creases or dings, no tape marks. Also described as Fine.
Very Good (VG)- Slight stains, fading, small tears, pinholes. As much as 1/4 inch can be missing from the corner and/or edge.
Good -Heavily worn copy, tears, torn or missing paper up 1/2 inch, tape marks. Slight browning of paper, mild fading.
Fair -Major rips, tears, folds, creases, missing paper, pinholes.
Poor -Destroyed, worn, torn, brittle, taped and missing corners, water damaged.

Some items may not have a grade. In that case, refer to enlarged photo(s) for a detailed look. Please feel free to email with specific questions before you purchase

PRIOR SALES:

All sales are subject to prior sales. We will make our best effort to keep all sales updated however, we are not a 9 to 5 business, as such, we may not be able to update as soon as an order comes in. An Item that has already been sold will state SOLD in the description and show a $0 in the price column. Items will go to the buyer who placed the earlier order. If funds are not received within 7 working days of order date or the date we contact you with your adjusted shipping cost, one or more of the items you requested may be sold to the next person wanting to buy that item. In the event your funds arrive after the 7 working days and one or more of the items you requested have sold, we will immediately refund the amount of the sold items and send any remaining items in your order to you.

RETURNS:

All sales are final. Buyer must contact us within 3 days of receiving item for any issue. Because our items are usually rare, unique and/or original pieces, no exchanges can take place. Returns only for items that we have listed with accidental misleading information. No returns on items where your interpretation of condition is different from ours. We encourage you to look the photos over carefully and if needed, we can send more photos or answer any questions before you place an order. We reserve the right not to sell an item to anyone for any reason at our own discretion.

CONFIDENTIAL:

We promise not to reveal any information regarding purchases, sales, trades or inquiries. Your privacy is important to us.

Your Success is Our Success:

We always seek to inprove so we take to heart and will always welcome and encourage your feedback, suggestions or insights. As time goes on changes will occur in our website as well as our policies. We hope you enjoy surfing our site as much as we enjoy putting it all together. We take pride in our collections for sale.